Everything you need to know about placing an order, uploading your documents, tracking your serve, and paying online — all in one place.
Use our online order form to submit your service request in minutes. You can also call us at (916) 699-3397 if you prefer to order by phone.
Go to the Order Page
Click "Place Order" in the navigation menu or visit elitemobileprocessservers.com/order. The page works on any device — phone, tablet, or computer.
Select Your Service Type
Choose the service that fits your timeline. Process Serving options are shown in blue; Registered Agent (CSC) services are shown in green.
Select Your County or City
Use the county/city dropdown to tell us where service needs to be made. Rates are displayed directly in the dropdown so you know the cost before submitting.
Enter Recipient Information
Provide the full name and address of the person or entity to be served. The more detail you include (apartment number, employer, alternate address), the better our chances of successful service.
Enter Your Contact Information
Provide your name, email address, and phone number. Your email is where we will send your order confirmation, status updates, and Proof of Service.
Add Special Instructions (Optional)
Use the Special Instructions field to tell us anything important — gate codes, best times to attempt service, known work schedules, or any other details that will help.
Submit Your Order
Click the Submit Order button. You will see a confirmation screen with your order number and a cost breakdown. A confirmation email is sent to you immediately.
Write down or copy your order number. You will need it to upload documents and check your order status.
After placing your order, upload the documents that need to be served directly through our secure online portal. You will need your order number to get started.
Go to "Upload Documents"
Click "Upload Documents" in the navigation menu or visit elitemobileprocessservers.com/upload.
Enter Your Order Number
Type in the order number from your confirmation email and click Verify. This links your documents directly to your order.
Select Your Files
Click the upload area or drag and drop your files. We accept PDF, JPG, PNG, and Word documents. You can upload multiple files at once.
PDF is strongly preferred. If you have multiple documents for the same serve, please combine them into a single PDF before uploading. Please upload each serve/case separately to avoid errors when processing.
Submit Your Documents
Click Upload Documents. Each file will show a green checkmark when it has been received successfully. You will receive an email confirmation.
Printing Fee Information
We print and prepare your documents for service. The first 15 pages are included at no charge, then $0.20 for each additional page.
For Registered Agent (CSC) orders, you receive 15 free pages per document. For example, 3 documents = 45 free pages. Additional pages are billed at $0.20 per page.
Prefer to Email Your Documents?
You can also email documents directly to [email protected]. Include your order number in the subject line so we can match them to your order quickly.
Check the real-time status of your order at any time using your order number and email address.
Go to "Track Order"
Click "Track Order" in the navigation menu or visit elitemobileprocessservers.com/track.
Enter Your Order Number
Type in your order number and click Search. Your order details and current status will appear immediately.
Review Your Status
You will see the current status, any notes from our team, a full status history timeline, and the current amount on your order.
What the Status Labels Mean
Order Received
We have your order and are reviewing it.
Documents Received
Your documents have been received and are being prepared.
Assigned to Server
A process server has been assigned to your case.
Out for Service
Your server is actively attempting service.
Service Attempted
An attempt was made — additional attempts will follow.
Served
Service was completed successfully.
Non-Served
All attempts were exhausted without success.
Proof of Service Sent
Your Proof of Service has been emailed to you.
On Hold
Your order is paused — check your email for details.
Completed
Your order is fully closed and filed.
Status Not Updating?
Status updates are made by our team as your order progresses. If you have not seen an update in 24 hours, call us at (916) 699-3397 or email [email protected] with your order number.
We accept Venmo and Zelle. Credit card payments available via Square invoice. Pre-payment is requested for all new clients.
Credit Card
Email us to request a Square invoice. A $5.00 admin fee applies for credit card payments.
Venmo
We accept Venmo payments. Contact us for our Venmo handle and include your order number in the payment note.
Invoice Available on Request
Need an invoice for your records? Contact us with your order number and we will email you a detailed invoice for your file.
A few things that help us serve you faster and more accurately.
Urgent Orders — Order by 10:00 AM
Same-day (Urgent) service must be ordered before 10:00 AM Pacific Time. Orders placed after that time will be scheduled for the next business day.
Send Documents as One PDF
For the fastest processing, combine all documents for a single serve into one PDF file. This reduces errors and speeds up preparation.
Check Your Email
All order confirmations, status updates, and Proof of Service documents are sent by email. Check your spam folder if you do not see our messages.
Save Your Order Number
Your order number is required to upload documents, track status, and reference your order when calling us. Keep it somewhere handy.
Include All Known Addresses
If you know of multiple addresses for the subject — home, work, relative — include them all in the Special Instructions. More information means a higher success rate.
Use Jerry — Our AI Assistant
Have a quick question? Click the chat button on any page to chat with Jerry, our AI assistant, available 24/7 for general questions about our services.
Answers to the questions we hear most often from our clients.
Our team is here to help. Call, email, or use the chat button on any page.